PURPOSE Key Holder leads overall productivity for Kiosk, works w/ mgmnt to drive financial results, customer experience, employee retention, deliver brand standards of operational & merchandising execution. RESPONSIBILITIES Self Giving/receiving feedback, coaching & training. Exhibit pride by positive demeanor, body language & personal presentation. Show professional etiquette by integrity, honesty & respect for others. Customer Consistently deliver customer service in line with our values. Acknowledge all customers & treat them as if they were a guest in your home. Offer the unexpected to create a memorable experience. Brand Create compelling & inspiring shopping experience. Show true passion for FC Cincinnati, Soccer & Cincinnati. Work with team to keep store fresh & eye-catching, stock & re-merch display, price product, light cleaning. BUSINESS OBJECTIVES Leverage selling tools to achieve goals, maximize sales & have a positive impact on client’s overall experience. QUALIFICATIONS Prior retail &/or customer service experience req. Leadership experience pref. Excellent written & verbal skills, ability to interpret safety, operating & maintenance instructions. Basic math functions, able to use a calculator, understanding of Apple products/I-pads, basic understanding of “point of sale” system. Weekend availability a must, work hours flexible. Min of 32 hours/week. Kiosk will be open Oct 25, 2019–Jan 31, 2020 during Kenwood Mall hours Mon–Sat 10am– 9pm, Sun 12pm-pm. Holiday hours will vary.