Kenwood Towne Centre FAQs
GENERAL INFORMATION
Monday–Thursday: 11AM–8PM Friday–Saturday: 11AM–9PM Sunday: 12PM–6PM
513.745.9100
7875 Montgomery Road, Cincinnati, OH 45236.
Highway 71, exit 11, Kenwood Road & exit 12, Montgomery Road.
Cincinnati, 12 miles.
Yes, doors are unlocked one hour prior to stores opening for mall walkers.
Visit https://www.kenwoodtownecentre.com/en/jobs/ or call 513.745.9100.
Only service dogs are permitted.
Yes
A parental guidance requirement is only active for two weeks during Christmas break.
No smoking is allowed in the building.
No
Yes, all information on the current website is accurate.
Yes, all information on the current website is accurate.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
First floor, food court. Second floor, Dillard’s wing and near Purple and entry four.
First floor, food court in the men’s and women’s restrooms.
First floor, food court near the women’s restroom.
Yes, lower level located near women’s restroom.
First and second floor, near center court; second floor, near Apple and second floor, Nordstrom’s wing.
SERVICES
No
No
Yes, located in the lower level of the Kenwood Towne Centre parking garage.
No
No
No
No
No
Yes, located on the upper level near the Dillard’s and Macy’s wing.
No
Yes, outside entries 4 and 5.
No taxi services.
We do not have transportation schedules.
Yes, Metro pick-up and drop-off are located on the corner of Montgomery Road and Kenwood Road.
Yes, please call the security office for jump services.
Call Security and they will assist in finding lost vehicles.
Any vehicle left on property after 3 days is subject to towing at owners expense. Security department can offer information on towing service.
No
No
Visitor information is located on the directories or in the security office.
STORES & DINING OPTIONS
No. Outdoor dining is offered at each restaurant outside of the food court.
Yes, located in the food court.
PARKING & VALET
Parking is free.
Yes, there are three parking structures and plenty of surface parking. Parking garages are accessible from Kenwood and Galbraith roads. Surface parking is accessible from Montgomery, Kenwood, and Galbraith roads.
No
No
No
SECURITY
513.793.7887, located on the first floor near the food court.
First floor, near food court.
Yes, our security office offers safety escorts upon request.
No, police service is offered by the Hamilton County Sheriffs office.
No
AMENITIES
Yes, wheelchairs are free of charge and located at the security office.
Yes, strollers are available to rent on the lower level in the Macy’s wing and on the upper level in the Nordstrom wing.
First floor, Dillard’s wing & Second floor, Nordstrom’s wing.
Yes, mobile phone charging stations are available at seating stations.
ATMs are located in the food court, inside Capital One Cafe and outside Capital One Cafe
No
Yes, entry 5 near Forever 21.
MALL FEEDBACK
Second level, near entry 4 and Kenwood Towne Centre garage.
kenwoodadmin@bpretail.com; 513-745-9100.