Assistant Manager at Express

Contact:
Rachel Bentley

Job Opportunity at Express in Kenwood Towne Centre

Full Time
Posted Tue, Feb 23
Contact:
Rachel Bentley

Responsibilities

The Assistant Manager assists the store manager in supervising the store operations, recruiting, management, training and sales functions, drive productivity, compliance with company policies, and create a great in-store shopping experience for our customers.

Talent – 

  • Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a “one team” mentality.
  • Coach, teach and train Sales Associates for effective job performance.
  • Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
  • May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.

Execution – 

  • Assist in overseeing all aspects of daily store operations.
  • Execute action plans to optimize results.
  • Ensure sales floor coverage in order to meet customer expectations.
  • Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
  • Maintain adherence to Company Policies and ensures the safety of associates and customers.
  • Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.

Customer and Selling Experience – 

  • Lead by example in creating a culture of proactive customer engagement to exceed our customer’s expectations.
  • Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
  • Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.