Licensed Team Lead at LensCrafters

Jenn Cline

Job Opportunity at LensCrafters in Kenwood Towne Centre

Full Time
Posted Mon, Aug 30
Jenn Cline

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted.  Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.


While working in Retail

  • Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.
  • Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
  • Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.
  • Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.
  • Strives to achieve exceptional results with every customer and patient every time.
  • Serves as a responsible alternate store key holder.
  • Brings associate opportunities to the attention of management directly & in a timely manner.
  • Under current & valid state Opticianry license performs the following:
    • Provides expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription.
    • Adjusts and/or repairs eyewear as needed.
    • Presents and dispenses eyewear & creates a lasting impression.
    • Performs accurate digital measurements.